Crews Hill Wholesale Plants
Crews Hill Wholesale Plants

Privacy Policy

Sevenoaks Garden Centre Ltd t/a Crews Hill Wholesale Plants (“CHWP”) is committed to compliance with all relevant UK and EU laws in respect of personal data, and to protecting the “rights and freedoms” of individuals whose information CHWP collects in accordance with the General Data Protection Regulation (GDPR).


Throughout this document Sevenoaks Garden Centre Limited t/a Crews Hill Wholesale Plants will be referred to as “we”, “our”, or the “CHWP”. During the course of our activities, we will collect, store and process personal information and we recognise the need to treat it in an appropriate and lawful manner. The types of information that we may be required to handle include details of current, past and prospective employees, suppliers, customers, and others that we communicate with. This policy will help you understand how and why we collect information from you, to whom the information is disclosed and to inform you of your rights regarding your personal data that we hold or process.


Data Protection Principles


Anyone processing personal data must comply with the enforceable principles of good practice specified in the Data Protection Law.  These provide that personal data must be:

  • Processed lawfully, fairly and in a transparent manner.
  • Collected for specified, explicit and legitimate purposes and not further processed in a way that is incompatible with those purposes.
  • Adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed.
  • Accurate and, where necessary, up to date.
  • Kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the data is processed.
  • Processed in a manner that ensures appropriate security for the personal data.

Types of Information we collect and how it is used


Personal data may be collected about you if you:

  • choose to become a trade member of CHWP
  • choose to sign up to our email newsletter via our website (
  • use our continental online webshop or order products from us
  • contact us with an enquiry or complaint
  • provide feedback or participate in any research
  • enter prize promotions or participate in any research
  • apply to work or are employed by CHWP

We only gather personal information, such as name, address and email address, when voluntarily submitted by you. We shall not ask you to supply any personal data as a condition of your use of our website.


This information is collected to help us:

  • fulfil your order/contract/application
  • answer your queries
  • provide our membership and services, including sending you our email newsletter and mailshot
  • tell you about additional products and services
  • send marketing information and news to you
  • tell you about other promotional activities and events
  • invite you to participate in market research

We have CCTV installed on our premises in public areas for the purposes of prevention and detection of crime.


Data Sharing


We will only share your data with contracted and trusted third parties in order to facilitate our provision of services and offers. This includes the processing and delivery of marketing communications to you and any other third-party services engaged to perform payment or business support functions.

We may transfer data that we collect from you to a destination outside the European Economic Area (EEA). By submitting your personal data to us, you agree to this transfer, storing or processing.

We may also disclose personal data as permitted or required by law.  We do not share your data with any third parties outside of the above processing arrangements.


Fair and Lawful Processing


The Data Protection Law is intended not to prevent the processing of personal data, but to ensure that it is done fairly and without adversely affecting the rights of the data subject.

Employees personal data will be processed in accordance with their employment contract or where the processing is necessary to comply with our legal obligations. Personal data received from customers will be processed in accordance with the legitimate interests of the company.


Data Security and Retention of Information


We understand the importance of the secure storage of data provided. Although we take appropriate steps to protect it, we cannot guarantee the security of your data transmitted to our website. Once we have received your data we will use strict security procedures and measures to prevent unauthorised access.


We will retain your personal information for as long as is necessary for the purpose for which it was collected, or as in accordance with applicable laws. In order to assist in ensuring that we are only holding up to date and relevant personal data, we will delete any registered trade customer accounts if it has not reached the minimum annual spend of £2,500 per annum or if the account has been inactive for one years.


A time limit will also apply to our Email mailshot databases, with details being deleted if emails are unopened for 3 years.  Should you wish to unsubscribe from future communications, you can opt out by emailing Please note that you may continue to receive communications for a short period while our systems are updated.


Accessing and Amending your Data


Individuals whose personal data is processed by the company are given a number of rights relating to the personal data relating to them:


•Right of access;

•Right to rectification;

•Right to erasure;

•Right to restrict processing;

•Right to data portability; and

•Right to object.


You have a right to access a copy of the data which we hold about you. We will tell you what personal information we have, what our purpose is for processing the data, who else may have access to it and how long we will hold the data for. We will provide the data within one month of receipt.


You have a right of rectification if you think the data that we hold on you is inaccurate. We want to make sure that your personal information is accurate and up to date. Should any of your personal information be required to be modified, or your circumstances change, please let us know.


If you give us consent to use your personal information, you can withdraw your consent at any time.  If you withdraw your consent to any or all use of your personal data, depending upon the nature of your request, we may not be able to provide or continue providing our products and services to you, or administer any contractual relationship already in place. You understand and agree that in such instances where we require your personal data to fulfil a contractual obligation to you and you withdraw your consent to collect, use or disclose the relevant personal data for those purposes, we cannot be held liable for breach of that agreement.


In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


If you would like to exercise any of your rights under GDPR law, you can do so by contacting us:

– By email

– By post to Sevenoaks Garden Centre Limited t/a Crews Hill Wholesale Plants, Main Road, Sundridge, Sevenoaks, Kent, TN14 6ED

– By phone on 01959 565396, however additional information may be required to verify your identity and rights to access.


When you exercise one of your rights under the GDPR, we are required by law to use all reasonable measures to verify your identity before we can action your request. You may therefore be required to provide a form of identification.


Links to Other Websites


This Privacy Policy applies solely to data collected by us. Our website may contain links to external sites operated by third parties, over which we have no control. Any access to such other websites is entirely at your own risk. We are not responsible for the privacy policies, content or security of any third party websites linked to our website.


Changes to our Privacy Policy


We keep our Privacy Policy under regular review. From time to time it may be necessary for us to change this privacy policy, we therefore suggest that you check here periodically for any updates.


This policy was last updated September 2020


Terms and Conditions of Use of CHWP Website


Please read these terms and conditions of use before using our website. By accessing our website you agree to be held by the terms and conditions of use as outlined below.


Intellectual property


The information contained in this website is copyrighted and may not be distributed, modified, reproduced in whole or in part without the prior written permission of CHWP. The images from this site may not be reproduced in any form without the prior advance written consent of CHWP. Permission is granted to you to electronically copy and to print hard copy portions of this website for the sole purpose of using this website as research and information resource, provided you agree not to change and /or delete any content, web design and /or layout contained in that material. Any other use of materials on this website, including modification, distribution or republication, are strictly prohibited. If you believe that any content of our website in any way infringes intellectual property rights belonging to you or any third party, please contact us immediately.


Terms and conditions of use of this website


CHWP shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this website or the reliance on information in it. The content of this paragraph and its disclaimers and exclusions shall apply to the maximum extent permissible by applicable laws. Any rights not expressly granted herein are reserved.


Information and disclaimers


CHWP uses reasonable care to ensure that the information appearing on this website is up to date and accurate. While CHWP takes precautions to prevent the occurrence of errors and omissions the user of this website should not take the accuracy of the information for granted but should check directly with CHWP. None of the material contained in this website is to be relied upon as a statement or representation of fact. CHWP has no control over the use to which the information may be put by the user and accordingly shall not be liable for any loss of profits or any indirect or consequential loss or damage arising out of or in connection with the use of such information. The statutory rights of a customer dealing with CHWP shall remain unaffected.


Links to other websites


It is not possible for CHWP to review the content of all of the websites to which this website links and CHWP cannot be held liable for their content. Users of this website link to other websites at their own risk and use those websites according to the terms and conditions of use of those websites.


Transmitted material


Any material or information transmitted to or posted to this website by any means will be treated as non-confidential and non-proprietary and may be disseminated or stored or used by CHWP for any purpose whatsoever including but not limited to developing, manufacturing and marketing products and services. Do not post or transmit to this website any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material which could give rise to any civil or criminal liability in the territory to which this website relates.


Online privacy policy


By accessing or using the CHWP website, you agree to the terms of the CHWP Online Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.


Collection of personal information


Please read our Privacy policy for collection of personal information on our website.


Date last reviewed: September 2020

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